Posts Tagged ‘Facebook’

The Content-Sharing Problem

Monday, May 24th, 2010

The rise of ubiquitous social networks has lead to a choice I often have to make: When I find something cool online, where do I share that content?

In the pre-MySpace days, when social networks weren’t really a “thing”, the decision was easy because there were only a small handful of choices: you instant messaged or emailed it to a few close friends, or if you were “that guy”, you forwarded it to everyone you knew. Fast-forward to today. If I find a cool link, I have all kinds of options:

  • Tweet it.
  • Share it in Google Reader.
  • Share it on Facebook.
  • Link to it on Yammer.
  • Post it on LinkedIn.
  • Send someone a private message through any of the above services.
  • Blog about it.
  • etc.

Which do I choose? If I only post the link in one place, I’m only reaching a subset of my total audience. But if I post the link in several places, I’m guaranteed to spam a few users multiple times. This dilemma is what I call the content-sharing problem.

My solution so far kind of sucks.

What I do right now is painstakingly case-by-case. If it’s particularly techie, it goes to one of the more techie networks: generally for something short and easy to digest, that’s Twitter, and for something longer, Google Reader. The idea here is that I want to match the content I’m sharing with other pieces in my friends’ feeds that are about the same length.

If it’s not techie at all, I’ll usually involve Facebook. Facebook is the venue that has the least overlap with any other network, and since I can post it on a specific friend’s wall, I can target that audience even more deftly. Since there’s unlikely to be much overlap, I’ll often share this again on Twitter or Google Reader, especially since they’re public and more persistent.

If it’s something work-oriented, that’s where LinkedIn and Yammer become more attractive. Unfortunately, these areas tend to have a huge divide in that many of my Twitter/Google Reader followers are also connections on LinkedIn/Yammer, and many are not. This is the most problematic situation, because I either don’t reach several people I care about or show a similar subset of people the same link twice.

I could go on, but you get the idea — it’s a mess. It’s case-by-case, and it’s probably NP-complete. It’s killing me.

Is there a better way?

So far, I can’t think of one. Even convincing everyone I know to follow me on one monolithic feed isn’t ideal, because with so many diverse people in one venue, my signal-to-noise would be different and probably pretty weak for each individual contact.

I’m grasping at straws here. Is there a technological solution to this that I could be using? Are there content-sharing etiquette rules that I should be aware of? Am I simply trying to be in too many places at once?

What do you do? I’m dying to know.

How to Promote a Mall in the Year 2010

Monday, May 3rd, 2010

There’s a mall near my apartment called Billings Bridge. It’s a pretty nice place with a nice variety of stores, and up until about six months ago that’s all I would have had to say about it. But six months ago I started following their marketing director on Twitter, and since then I’ve come to the conclusion that Billings Bridge is a great case study for how to promote a mall in the year 2010. Here’s a look at some of the awesome things they’ve done since I started noticing them in December 2009:

Give-aways just in time for Christmas.

I found Billings Bridge on Twitter after reading the tenth or eleventh tweet about how they were giving away extra products they had lying around to their Facebook fans and Twitter followers. I know first-hand how awesome it was for them to do this, because I won an iPod Touch. On December 23rd. (That’s two days before Christmas.) So for the next three weeks, whenever anyone asked my girlfriend (now fiancée) what I got her for Christmas, she’d have this great story about how because Billings Bridge is super-generous and using modern communication channels that are easy to follow, they gave this to me so that I could give it to her.

There are probably about fifty other stories like this, plus all those tweets, and now at least one blog post. Word of mouth sells.

$50 for every 50 fans.

I don’t know when they started doing this or when they’re planning to stop, but every time Billings Bridge gets fifty new fans “likes” on Facebook, they give a $50 gift-certificate to one of their.. likers? (What do you call people that like things now? I miss fans.) This is brilliant because the sooner they get another fifty “likes”, the sooner they’ll give away another gift-certificate. This means that they have a steady stream of excited new mall-enthusiasts, in a very powerful social networking environment, constantly trying to get their friends and acquaintances to pay attention to that mall that gives stuff away. Motivate people to say something nice in a conduit for viral messages, and you’re going to get a lot of attention for your brand. Textbook smart marketing.

Sex and the City month.

Lately I’ve been seeing a lot of tweets about various fun things Billings Bridge is doing related to that new Sex and the City movie that’s coming out soon — things like that trip-for-four to NYC that they’re raffling off at the end of May. This is a fantastic topic to promote around, because it’s a movie that glorifies shopping. It allows them to catch interest through the popularity of a trendy, upcoming film, and convert on that interest because the film is about shopping. People that like to shop probably like the movie, so bringing them into the mall is obviously a good idea. Simple. Genius.

This is how every mall should run promotions. I’m sick of billboards and radio advertisements — I ignore them. If you want my interest, meet me halfway and spend time where I spend time. Give me incentives to pay attention to you, and better yet, incentives for me to get other people to pay attention as well. Try new things with new tools, and create a feedback loop so that I can tell you what works and what doesn’t. It’s working for Billings Bridge.

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Oh, and did I mention that they’re giving away an iPad when they hit 2010 “likes” on Facebook? Because they’re about halfway there, and if you could “like” them too, and then tell a few friends, that would get us both a bit closer…